Refund & Cancellation Policy

1. Introduction

Welcome to Cachan Photography Studio. By booking our services, you agree to the following terms and conditions. For any inquiries, please contact us at info@cachanphoto.com.

2. Definitions

  • “Photographer”: Cachan Photography Studio.
  • “Client”: Any person or entity engaging our services.
  • “Images”: All visual representations captured, delivered, or stored by the Photographer.

3. Acceptance of Terms

All contracts between the Photographer and the Client are subject to these terms and conditions.

4. Booking and Payment

  • A 33% to 50% deposit may be required to confirm your booking.

    This deposit is non-refundable.

  • The remaining balance is due upon completion of the assignment.
  • Late payments may incur a 3% interest fee.

5. Cancellations and Rescheduling

  • Cancellations must be made at least 48 hours in advance. Late cancellations may incur a fee of up to 100% of the booking cost.
  • Rescheduling is subject to availability and may incur additional fees.

6. Copyright and Usage

  • The Photographer retains all copyrights to the Images.
  • The Client is granted a license to use the Images for personal use only, unless otherwise agreed in writing.
  • Commercial use of the Images requires additional licensing and fees.

7. Delivery and Reproduction

  • Images will be delivered in a standard digital format unless otherwise specified.
  • Only two revisions are allowed.
  • The Photographer is not liable for poor reproduction quality if the Client fails to provide specific requirements in advance.

8. Conduct

The Client is responsible for the behavior of all persons accompanying them. The Photographer reserves the right to terminate a session without refund if any behavior is deemed unsafe or inappropriate.

9. Limitation of Liability

The Photographer is not liable for delays or failures caused by circumstances beyond their control, including but not limited to weather, equipment failure, or acts of God.

10. Indemnification

The Client agrees to indemnify and hold the Photographer harmless against any claims, damages, or expenses arising from the Client’s use of the Images.

11. Disputes

Any disputes will be resolved in accordance with the laws of the jurisdiction in which the Photographer operates.

12. Photo Proof Delivery

Photo proofs will be delivered within 72 hours after your session.

13. Standard Order and Enlargement Processing Time

The standard processing time for orders and enlargements is 15 days.

14. Album Review and Approval Process

Once you have submitted your selections for the album, please call us two days after submission to schedule a review of the completed work.

After you approve the album design, we send orders to the lab twice a month. The standard reproduction time for albums is 10 to 15 days.

15. Online Gallery Availability

Online galleries will be available for 60 days following your session.

If you wish to extend the availability of your gallery beyond this period, a fee of $30 will be charged to republish the gallery for an additional 60 days.

By engaging our services, you acknowledge that you have read, understood, and agree to these terms and conditions.

Physical Products Policy

This policy is for abandoned orders:

The cost of physical products, such as photo albums, increases by 25% annually due to order abandonment.
For example, if the album you chose initially costs $800, the next year, if you want the same album, you will need to pay an additional 25% of the $800, which amounts to $200.
We are not obligated to fulfill orders for physical products past 365 days.

Photo Storage Policy

We store your photos in RAW format, which serves as the digital negative, for 12 months after your photography session. After this period, we offer a digital cloud storage service that allows you to retrieve your photos for up to a maximum of 2 years. The cost for the first year is $225, and the cost for the second year is $400. After 2 years, the gallery is automatically deleted from the service.
For example, if your photos were taken in January 2022, and you wish to retrieve them in February 2023, there will be an automatic fee of $225. If you want to retrieve them in February 2024, the fee will be $400.

Privacy Policy

Effective Date: 04/25/2022

Welcome to Cachan Photography, based in Miami, FL. Your privacy is paramount to us, and we are committed to protecting the personal information you share with us. This privacy policy outlines our practices regarding the collection, use, and disclosure of your information through our services. You can always find the most current version of this policy on our website.

Information Collection and Use

We collect information to provide better services to all our clients. This information includes:

  • Personal Identifiers: We collect your name, email address, phone number, and mailing address when you book a session or purchase a product. This information helps us communicate with you effectively and deliver our services.
  • Images: As a photography studio, we capture personal portraits and event photographs. These images may be used in our portfolio or for promotional purposes unless you request otherwise in writing.
  • Payment Information: For services rendered, we collect necessary payment details, which are processed securely in compliance with PCI standards.

How We Use Your Information

  • To communicate with you about your sessions, orders, and inquiries.
  • To improve and customize our services.
  • For internal marketing and promotional purposes.

Sharing Your Information

We do not share, sell, rent, or trade any of your personal information with third parties for their promotional purposes. Information may be shared with third-party service providers to the extent necessary for them to perform business services on our behalf, such as payment processing and email service delivery.

Data Security

We take reasonable precautions to protect your personal information from loss, theft, misuse, and unauthorized access. Our security measures include encryption, regular security audits, and secure data storage. However, no internet or email transmission is entirely secure, and we cannot guarantee the security of your data transmitted through these channels. We recommend using strong passwords and avoiding public Wi-Fi when sharing sensitive information.

Your Rights

You have the right to access, correct, or delete any personal information we have collected. You can also opt out of receiving promotional messages from us at any time by contacting us directly. To exercise these rights, please reach out to us via the contact information provided below.

Changes to This Privacy Policy

We may update this privacy policy periodically. The most current version will govern our practices for collecting, processing, and disclosing personal information and will be available on our website. We will notify you of any significant changes via email and/or a prominent notice on our website.

Contact Us

If you have any questions about this privacy policy or our treatment of your personal information, please contact us at:

Cachan Photography
Email: info@cachanphoto.com
Phone: 305.814.3959
Business Hours: Monday to Friday, 9 AM – 5 PM ET

STORAGE POLICY CHANGE IN 2025

Starting in 2025, the storage time for orders after your photography session will be reduced to 180 days due to the increasing costs of online storage services. We encourage you to contact our studio via email or phone within this period to avoid extra charges or the loss of your photographic session.

SUPER SALE!

Grandes Descuentos en Todos los Paquetes de Fotografía!

25% OFF on All Printing Products! *

Days
Hours
Minutes
Seconds

The coupon expires in 09/30/2024

* When buy more than $50 in Print Products

Welcome

Cachan Photography

Register